Disablility Services
Car Park
The Adelaide Festival Centre has 9 disability spaces that can be prebooked and that there is lift access available on both levels of the car park.
Booking tickets
When booking tickets please make the BASS operator aware of your access requirements. You will be asked to give the operator information to provide you with best possible seats available.
BASS Contact Centre
Phone 131 246 for credit card bookings.
Open Monday to Saturday from 9am to 6pm Monday to Saturday.
In Person
The BASS Office is located in the Festival Theatre foyer.
Open Monday to Saturday from 9am to 6pm
BASS Outlets
For information and locations go to http://www.whitepages.com.au/ and type in BASS.
BASS Online
For information and ticket sales go to http://www.bass.net.au/
Overture Program
The Centre’s Overture Program commenced in August 1989 as an audience development initiative. The objective was to increase attendances at performances and events in the Centre’s venues, by those people who may otherwise be unable to attend.
The program promotes access to those members of the community who for social and economic reasons are otherwise unable or unwilling to attend.
The sectors of the community that benefit from the program will include minority ethnic groups (including refugees), low-income earners, people with physical or intellectual disabilities and socially marginalised groups.
To qualify for the program participants must be members of a registered not-for-profit organisation with an objective for the achievement of social justice for a disadvantaged group within society.
An application to join the Overture Program can be downloaded here.
Hearing Loop:
Her Majesty's Theatre is our only venue with a hearing loop facility, this is in particular seats, they are:
Stalls (Ground Floor): D 11+ 12, E 10-22, F 9, G 8-22, H 7-22, J 6-22, K 6-22 and L 5-22. (if you book online, you are unfortunately only able to purchase best available seats, which is not suitable unless the best seats available at the time of booking are in this allocated section). Please refer to the section Special booking requirements for how to book these seats.
Assistive Hearing Packs:
Playhouse and Space Theatre: do have an assistive hearing pack, which you can loan when you attend one of these venues, we just need you to exchange a form of ID when we loan the pack out to you. The pack has two options, either you can use the inductive neck look with your hearing aid and switch to 'T', or you can use the over ear pieces. Make your way to the Playhouse Reception Desk (in the Drama Centre foyer), there you pick up your pack.
Disability seating:
Festival Theatre: Stalls row W can have individual or multiple seats removed for patrons comfort whereby enough room is created for wheelchairs and a companion seat
Playhouse Theatre: Boxes
Space Theatre: Balcony or floor depending upon venue configuration
Her Majesty's Theatre: Stalls Row (access via Stage Door - Pitt Street)
Please contact BASS on 131 246 to request this seating (if you book online, you are unfortunately only able to purchase best available seats, which is not suitable unless the best seats available at the time of booking are in this allocated section). Please refer to the section Special requirements for how to book these seats.
Audio Description:
The Audio Description Service provides valuable access to, and enjoyment of live theatre for those patrons who are blind or vision impaired.
This free service provides patrons with a ‘description’ of the action which is occurring on the stage, as it occurs. This is a live “audio description” to compliment the actors and the whole theatre production and experience. Patrons receive a loan of a small receiver and earpiece to use during the performance. At appropriate gaps in the dialogue, trained Audio Describers discreetly provide a few key words to describe what is taking place on the stage, including scene changes.
Currently two sessions of each of the State Theatre Company of SA’s performances held within the Adelaide Festival Centre offer Audio Description. The Audio Describers are trained and experienced Royal Society for the Blind Volunteers.
Being a joint initiative of the Royal Society for the Blind, the Adelaide Festival Centre Trust, and the State Theatre Company of SA, this valuable service has opened up the world of live theatre for many theatre patrons who would otherwise miss out, and would not attend the theatre with family and friends.
Patrons can book direct through BASS and ask for an "Audio Description Headset" to be held.
Vision Impaired Performances:
Vision Impaired Performances are an integral part of State Theatre Company’s Access Program. They provide an opportunity for State Theatre Company to reach groups traditionally isolated from live theatre.
Vision Impaired Performances are special nights at the theatre designed to enhance the experience for visually impaired patrons, featuring an artistic briefing prior to the performances and an opportunity for vision impaired patrons to become familiar with the voices of individual actors and, on occasions, go onto the stage and feel various props and other elements of the sets.
A special Vision Impaired Performance is held for each production in our annual subscription season. Patrons meet in the Dunstan Playhouse foyer at 5.30pm for the pre-show briefing and the performance commences at the normal Sunset time of 6.30pm. To book for these performances please phone (08) 8205 2220.
Guide dog friendly:
Every theatre and event/function area of the Adelaide Festival Centre is guide dog friendly.
"hi" audiology services:
Are available at the BASS counter in the Festival Theatre
Disability toilets:
Are available in the foyers of the Festival Theatre and the Drama Centre
Her Majesty's Theatre disability toilet access is via Stage Door
Access ramps and lifts
Access ramps and bridge locations: Please refer to the Festival Centre venue map
Car park: A lift is available on both levels
Festival Theatre: A lift is located either side of the Festival Theatre auditorium with access to all levels
Playhouse: No lift available
Space: A lift is available access from the Space Theatre foyer
Backstage Bistro: Lift access is via the Playhouse Reception Desk
Artspace: No lift available, however; ramp and bridge access is available - please refer to the Festival Centre venue map
Wheelchair loan
Please contact Stage Door on 8216 8724 if you need to borrow a wheelchair 'free of charge' when you attend your performance.
Special booking requirements:
You can fax or write in your booking request to Kirsty Black our Special Events Coordinator c/o Adelaide Festival Centre - GPO Box 1269 Adelaide 5001 or fax 8231 0550. If faxing, need first and surname, address contact e-mail, credit card details with performance request and seating etc) or finally feedback@bass.net.au (you can write your request there also)
