Disablility Services

Hearing Assistance:
Audience members who require hearing assistance are now able to enjoy the show with everyone else via the Beyerdynamic Hearing System. In the Festival Theatre, Dunstan Playhouse and Space Theatre patrons are able to borrow a small transmitter pack with the choice of either an inductive neck loop (for use with a hearing aid with a t-setting) or a set of headphones (for patrons without a hearing aid or a hearing aid without a T-Setting) to amplify the performance. (Patrons can also bring their own headphones if they desire.)

Transmitter packs are available on a first served basis. Patrons should arrive at least half an hour before the performance to collect their pack from the Information Desk in the Drama Centre or Concierge Desk in the Festival Theatre Foyer. Patrons will be required to leave a driver's licence or some form of photo ID as deposit until the pack is returned.  

This technology upgrade was made possible due to generous donations by individuals and organisations to the Adelaide Festival Centre Foundation.
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Car Park:
The Adelaide Festival Centre has a total 9 disability spaces that can be pre-booked through BASS on 131 246 or at one of the BASS Outlets.  Bookings must be made no later than 12pm the day before the park is required.  The Car Park provides lift access to both levels of the car park for your convenience.

To obtain a Disability Car Park you must have a Disability Parking Permit displayed in the window of your vehicle. 
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Booking tickets:
When booking tickets please make the BASS operator aware of your access requirements. You will be asked to give the operator information to provide you with best possible seats available.

BASS Contact Centre:
Phone 131 246 for credit card bookings.
Open Monday to Saturday from 9am to 6pm Monday to Saturday.

In Person:
The BASS Office is located in the Festival Theatre foyer.
Open Monday to Saturday from 9am to 6pm

BASS Outlets:
For information and locations go to http://www.whitepages.com.au/ and type in BASS.

BASS Online:
For information and ticket sales go to http://www.bass.net.au/
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Overture Program:
The Festival Centre’s Overture Program commenced in August 1989 as an audience development initiative. The objective was to increase attendances at performances and events in the Centre’s venues, by those people who may otherwise be unable to attend.

The program promotes access to those members of the community who for social and economic reasons are otherwise unable or unwilling to attend.

The sectors of the community that benefit from the program will include minority ethnic groups (including refugees), low-income earners, people with physical or intellectual disabilities and socially marginalised groups.

To qualify for the program participants must be members of a registered not-for-profit organisation with an objective for the achievement of social justice for a disadvantaged group within society.

An application to join the Overture Program can be downloaded here.
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Hearing Loop:
The Festival Theatre, Dunstan Playhouse and Her Majesty's Theatre have a hearing loop facility, this is limited to particular seats in the venues.
Please speak to a BASS operator when booking to ensure you select seats in the hearing loop allocated area.
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Disability seating:
Festival Theatre: Stalls Row W has removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat.

Dunstan Playhouse Theatre: Boxes 1 and 6 have removable seats to accommodate patrons who wish to remain seated in their wheelchair or to allow ease of access to transfer to a theatre seat. Please note the Dunstan Playhouse will be increasing the number of wheelchair accessible seats in the next phase of refurbishment scheduled for December 2010 to be completed by mid January 2011.

Space Theatre: Patrons with a wheelchair and those unable to manage stairs can be seated on balcony or floor level dependant on venue configuration.

Her Majesty's Theatre: Patrons who wish to remain in their wheelchair or transfer to a theatre seat will be positioned in the Stalls at the end of Rows C or K. Access to the auditorium is via Stage Door off Pitt Street.

Please contact BASS on 131 246 to request access seating and inform the operator of your requirements. Online Access bookings are not available at this time.
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Audio Description:
The Audio Description Service provides valuable access to, and enjoyment of live theatre for those patrons who are blind or vision impaired.

This free service provides patrons with a ‘description’ of the action which is occurring on the stage, as it occurs.  This is a live “audio description” to compliment the actors and the whole theatre production and experience.  Patrons book a small receiver and earpiece to use during the performance.  At appropriate gaps in the dialogue, trained Audio Describers discreetly provide a few key words to describe what is taking place on the stage, including scene changes.

Currently two sessions of each of the State Theatre Company of SA’s performances held within the Adelaide Festival Centre offer Audio Description.  The Audio Describers are trained and experienced Royal Society for the Blind Volunteers.

Being a joint initiative of the Royal Society for the Blind, the Adelaide Festival Centre Trust, and the State Theatre Company of SA, this valuable service has opened up the world of live theatre for many theatre patrons who would otherwise miss out, and would not attend the theatre with family and friends.

Patrons can book through BASS by requesting an "Audio Description Headset".
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Vision Impaired Performances:
Vision Impaired Performances are an integral part of State Theatre Company of SA’s Access Program. They provide an opportunity for State Theatre Company to reach groups traditionally isolated from live theatre.

Vision Impaired Performances are special nights at the theatre designed to enhance the experience for visually impaired patrons, featuring an artistic briefing prior to the performances and an opportunity for vision impaired patrons to become familiar with the voices of individual actors and, on occasions, go onto the stage and feel various props and other elements of the sets.

A special Vision Impaired Performance is held for each production in our annual subscription season. Patrons meet in the Dunstan Playhouse foyer at 5.30pm for the pre-show briefing and the performance commences at the normal Sunset time of 6.30pm. This service is provided in conjunction with the Royal Society for the Blind and tickets can be booked on (08) 8400 2220.
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Guide dog friendly:
Every theatre and event/function area of the Adelaide Festival Centre is guide dog friendly.
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Captioned Performances:
In 2011 State Theatre Company of SA are introducing a number of captioned performances in the Dunstan Playhouse to enhance the theatre experience for those whose hearing is no longer as sharp as it was. The text of the play will be displayed in real time on the plasma screens next to the stage.
As not all seats will have the best view of the screens please advise the BASS operator if you require a caption accessible seat.
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Disability toilets:
Are available in the foyers of the Festival Theatre and the Drama Centre

Her Majesty's Theatre disability toilet access is via Stage Door off Pitt St.
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Access ramps and lifts:
Access ramps and bridge locations: Please refer to the Festival Centre venue map  

Car park: A lift is available with access to both levels.

Festival Theatre: A lift is located either side of the Festival Theatre auditorium with access to all levels.

Dunstan Playhouse: No lift access.

Space: A lift is available with access to both levels.

The Bistro: Lift access is available via the Playhouse Foyer. Please request access at the Drama Centre Information Desk.

Artspace: No lift access. Ramp and bridge access is available - please refer to the Festival Centre venue map.
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Wheelchair loan:
Please contact Stage Door on 8216 8724 if you need to borrow a wheelchair 'free of charge' when you attend your performance.
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Special booking requirements:  
You can fax or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or fax 8231 0550. If faxing, need first and surname, address contact e-mail, credit card details with performance request and seating etc) or finally feedback@bass.net.au (you can write your request there also)

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