FAQ for GreenRoom

Is GreenRoom a part of Adelaide Festival Centre? 

Yes! GreenRoom is Adelaide Festival Centres arts program for 18-30s. Through the membership you can access discounted tickets to a whole range of shows that happen at the centre and even some that aren’t in our theatres. Plus you have access to exclusive member events and workshops (many of which are FREE) and the opportunity to apply for GreenRoom Advocacy – our professional development volunteer program. 

Do GreenRoom benefits apply to my friends or family as well? 

Ticket discounts- we want you to enjoy your experience with your friends and family that’s why GreenRoom members can purchase up to two tickets per transaction, this means members are able to bring along a friend or family member - no matter their age. Want more tickets? Get an eligible friend to join and help us build our GreenRoom community! 

Performance Plus events- our member events are exclusive to members only (unless stated otherwise).  Join GreenRoom today and come along to our next event! 

How can I register for a GreenRoom event? 

To come along to a GreenRoom Performance Plus event you must register using your  GreenRoom membership number. You can find out more about what’s on for GreenRoom members here.  Note: Event registration T’s and C’s will differ for each show/event. Please check the specific event page for more details.  

Do you have any job or volunteer opportunities available? 

GreenRoom members are encouraged to apply for the GreenRoom Advocacy program. Advocates have the opportunity to work on a range of show and festival projects from Marketing, Publicity, Event Management, Programming and so much more. Find out more about GreenRoom Advocacy here. You must be a current GreenRoom member to apply.  

What other benefits can I expect from my GreenRoom membership?  

GreenRoom members can expect discounted tickets, but this is only the beginning. GreenRoom offer FREE member events – pre and post show parties, access to dance, drama and other workshops run by arts industry professionals. Plus, other professional development opportunities like the GreenRoom Advocacy program.  

Will my GreenRoom membership get me discounts to every show at Adelaide Festival Centre? 

Not every show at the Centre will have a GreenRoom price, but we work with our programming team and external promoters to offer a selection of shows that will appeal to you!  

Do I have to be aged 18 – 30 to be a GreenRoom member? 

Yes, GreenRoom members must be between the age of 18 and 30 to be eligible to sign up as a GreenRoom member.  

How can I access GreenRoom priced tickets? 

To access GreenRoom ticket prices, you must be a GreenRoom member. Members must ensure they are signed in using their BASS account before they start a purchase, and then enter in the relevant promo code for that show when prompted. To browse what’s on for GreenRoom click here.  

I’ve signed up as a member, what now? 

Welcome to the club! You’ll receive an email within 24 hours that lets you know what the next steps are. This email will give you access to all the promo codes you need in order to access your GreenRoom prices tix.  

When does my membership expire? 

There are two membership options to choose from when purchasing a GreenRoom membership. A 1-year option or a 2-year option!  Your membership expiration dates will be confirmed in your welcome email that is sent to you within 24 hours of purchasing your GreenRoom membership-  so make sure you’re keeping an eye on your emails!  

How do I prove I’m a member? 

You will need to provide photo identification in the form of driver’s licence or proof of age ID, matching your GreenRoom account details, when collecting your tickets from box office.  

How do I update my contact details? 

To update your date of birth, contact information or anything else, you’ll need to log into your BASS account here. From here you can update your details by clicking on Update Details > Preferences.  

When will I need to use my membership number? 

Your GreenRoom membership number is used when registering for GreenRoom performance plus events only. Your membership number will be included in your welcome email.  

I’m a GreenRoom member but can’t find my membership number! 

Lost your GreenRoom member number in the black hole of your inbox? You can find your membership number by emailing thegreenroom@adelaidefestivalcentre.com.au 

How can I access my GreenRoom tickets after purchasing them? 

All GreenRoom prices tickets MUST be collected via the specified box office. We do not mail out GreenRoom priced tickets. To collect your purchased tickets, you must show photo identification in the form of drivers licence or proof of age ID matching your GreenRoom account details.  

Do I receive a GreenRoom membership card? 

No member card needed! GreenRoom no longer issue member cards, instead we ask that when collecting your tickets, you present photo identification in the form of driver’s licence or proof of age matching your GreenRoom account details.  

When will I need to use a promo code? 

Promo codes are used to purchase GreenRoom priced tickets. Codes are emailed to members monthly – keep an eye on your inbox!  

How can I get access to promo codes? 

Promo codes are emailed to members monthly, so you’ll have to sign up as a member to be in the know. If you’re already a member, haven’t been receiving regular emails and your contact information when you login is correct, then you can get in touch with us via thegreenroom@adelaidefestivalcentre.com.au 

What Festivals can I expect to receive ticket discounts on? 

We have discounted tickets during Adelaide Cabaret Festival, OzAsia Festival, Adelaide Guitar Festival and more!  In addition, you can expect discounted tickets to a whole range of shows that happen at Adelaide Festival Centre and even some shows that aren’t in our theatres. 

Why am I no longer receiving GreenRoom member emails?  

You will stop receiving GreenRoom membership emails as soon as your membership has expired. If you have stopped receiving regular emails then this could be a sign that your membership needs to be renewed.  

If you’re still a current member and haven’t been receiving regular monthly emails and your contact information when you login is correct, then you can get in touch with us via thegreenroom@adelaidefestivalcentre.com.au