Ticketek FAQs

New Ticketing Partner for Adelaide Festival Centre

I have a ticket through BASS, is it still valid?

All tickets issued through BASS are valid. However, if your event is rescheduled or needs reseating for any reason, you may be contacted by a ticketing representative who may issue new tickets.

I have a gift voucher through BASS, is it still valid?

BASS gift vouchers will be honoured and will need to be traded in for Ticketek vouchers of the equivalent value. Ticketek will contact voucher holders to arrange replacement.

Will I be able to pick up tickets at the theatre?

If you have purchased tickets care of box office, they will still be available to collect prior to the performance.

Where else can I pick up my tickets?

Existing BASS outlets will become Ticketek outlets. The Festival Theatre box office has moved to the Dunstan Playhouse for the duration of the Festival Theatre’s temporary closure.

Can I still call someone in South Australia?

The Ticketek call centre will be based in South Australia and the BASS 13 12 46 number will be valid.

Is the Festival Theatre box office open?

Due to a scheduled closure of the Festival Theatre until February 2022, the box office has relocated to the Dunstan Playhouse.

How will access bookings work?

Access patrons should call 13 12 46 to make their bookings at Adelaide Festival Centre venues.

Will I still receive pre-show emails from the Festival Centre?

Patrons will continue to receive communications about their visit, prior to performances.

What happens if I lose my BASS ticket during the transition period will it be replaced?

Please call 13 12 46 and a ticketing representative will assist. Ticket buyers may also visit the Box Office with proof of purchase and valid ID to arrange replacement tickets.

Can I receive a refund for my BASS ticket as I am unwell?

Please refer to our Terms and Conditions and COVID FAQs for more information.

Is there anywhere else I can purchase tickets other than Ticketek?

As BASS continues to transition to Ticketek, you may still be able to purchase some events through BASS. From November 2021, Ticketek will be the supplier for tickets to all Adelaide Festival Centre events. To attend any events at Adelaide Festival Centre, tickets will need to be purchased through Ticketek.

Ticketek Terms of Sale

Please refer to the announcement press release for more information and media enquiries.