Ticketek FAQs

New Ticketing Partner for Adelaide Festival Centre

I have a ticket through BASS, is it still valid?

All tickets issued through BASS are valid. However, if your event is rescheduled or needs reseating for any reason, you may be contacted by a ticketing representative who may issue new tickets.

I have a gift voucher through BASS, is it still valid?

Please phone 131 246 or email ticketerequests@adelaidefestivalcentre.com.au for further information.

Will I be able to pick up tickets at the theatre?

If you have purchased tickets care of box office, they will be available to collect prior to the performance.


Can I still call someone in South Australia?

The Ticketek call centre will be based in South Australia and the BASS 131 246 number will be valid.

Is the Festival Theatre box office open?

The Festival Theatre box office is open 1.5 hours before each Festival Theatre performance.

How will access bookings work?

Access patrons should call 131 246 to make their bookings at Adelaide Festival Centre venues.

Will I still receive pre-show emails from the Festival Centre?

Patrons will continue to receive communications about their visit, prior to performances.

What happens if I lose my BASS ticket during the transition period will it be replaced?

Please call 131 246 and a ticketing representative will assist. Ticket buyers may also visit the Box Office pre-show with proof of purchase and valid ID to arrange replacement tickets.

Can I receive a refund for my BASS ticket as I am unwell?

Please refer to our Terms and Conditions and COVID FAQs for more information.

Is there anywhere else I can purchase tickets other than Ticketek?

As BASS continues to transition to Ticketek, you may still be able to purchase some events through BASS. From November 2021, Ticketek will be the supplier for tickets to all Adelaide Festival Centre events. To attend any events at Adelaide Festival Centre, tickets will need to be purchased through Ticketek.

Ticketek Terms of Sale

Please refer to the announcement press release for more information and media enquiries.