Access Services

We aim to make your visit as enjoyable as possible and offer myriad ways to assist if support is required.

How to Book?

Phone: Please contact BASS on 131 246 and advise the BASS operator of your access requirements so that we can provide you with appropriate advice and the best possible seating available. 

In person: BASS Outlets are open from 9.00 - 6.00, Monday - Saturday. 

Writing: You can also fax or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or fax 8231 0550. For bookings in writing, we require the first and surname, address, contact e-mail, credit card details along with performance and access seating requests etc.

Email: You can also email your booking request to feedback@bass.net.au 

Online access bookings are not currently available.

Seating

Please contact BASS on 131 246 to request access seating and inform the operator of your requirements. 

Festival Theatre
In the Stalls, row W has removable seats to accommodate patrons who wish to remain seated in their wheelchair or transfer to a theatre seat. 

Her Majesty's Theatre
Removable seats are available in the Stalls row G as well as on the Dress Circle and Grand Circle for patrons who wish to remain seated in their wheelchair or transfer to a theatre seat.

Dunstan Playhouse
Boxes 1 and 4 plus selected seats in row L have removable seats to accommodate patrons who wish to remain seated in their wheelchair or transfer to a theatre seat.

Space Theatre: 
Patrons using a wheelchair and those unable to manage stairs can be seated in the balcony or on floor level depending on the venue configuration.

Please note: In the unlikely event of a power failure, lifts will not operate and venue evacuation may take place via stairs. Patrons using wheelchairs and with mobility impairment will be assisted during the evacuation process. 

Venue Lifts

Access ramps and bridges provide accessible, stair free access to all of our venues.

Festival Theatre: 
Lifts are located either side of the Festival Theatre auditorium with access to all levels. 

Her Majesty's Theatre: 
Lifts located in the foyer near the information desk with access to all levels.

Dunstan Playhouse: 
Boxes are accessible from foyer level with no stairs. Lifts are available with access to Row L, Seats 8–11 and 32–35. 

Space Theatre: 
Stair-free seating is available at the upper balcony level only. 

Malt Shovel Taphouse:
Lift access is available outside via the plaza.

Toilets

Accessible toilets are available at all Adelaide Festival Centre venues.

Cash-free Policy

Adelaide Festival Centre’s Box Office and food and beverage outlets became cashless on 1 October 2018. The majority of our patrons use debit or credit cards and we are pleased to offer a more efficient service, improving transaction speed and staff safety. We know some patrons will not be able to pay with card and we will always have cash facilities available for exceptional circumstances.

Plastic Straws

Adelaide Festival Centre's standard straws are a hard paper. Plastic straws are available for patrons who request them. If you require a plastic straw with your beverage, please request one from your food and beverage attendant.

Assistance Animals

Every theatre and event/function area of Adelaide Festival Centre is assistance animal friendly. 

Wheelchair Loan 

Please contact BASS on 131 246 or advise the operator when you are booking tickets if you require wheelchair loan during your visit. 

Booked wheelchairs can be collected at your venue concierge desk from 60 minutes pre-show and must be returned within 20 minutes of the show finishing. Patrons will be required to leave a driver's licence, credit card, or government issued photo ID as a deposit until the wheelchair is returned. Wheelchairs must not be taken off site. Please coordinate patron pick-up and drop-off locations accordingly. 

Except in emergency situations, we cannot provide staff to assist with patron wheelchair use. Adelaide Festival Centre participates in the Companion Card program for patrons who require support during their visit. For more information: http://www.companioncard.org.au/

Audio Assistance

Hearing Loop

Festival Theatre, Dunstan Playhouse, and Her Majesty's Theatre have hearing loop facilities, limited to particular seats in the venues. If this is required, please advise the BASS operator at the time of booking.

Hearing Assistance Packs

Audience members who require hearing assistance are now able to enjoy the show via the Beyerdynamic Hearing System. In the Festival Theatre, Her Majesty’s Theatre, Dunstan Playhouse and Space Theatre, patrons may borrow a small transmitter pack with the choice of either an inductive neck loop (for use with a hearing aid with a t-setting) or a set of headphones (for patrons without a hearing aid or a hearing aid without a T-Setting) to amplify the performance. Patrons may also bring their own headphones if they desire.

Transmitter packs are available on a first come first served basis. Patrons should arrive at least half an hour before the performance to collect their pack from the Cloakroom in the Festival Theatre Foyer. Patrons will be required to leave a driver's licence or some form of photo ID as a deposit until the pack is returned.

Audio Description Service and Touch Tours

Designed to enhance the experience of blind and vision impaired patrons, the Audio Description Service provided by Access2Arts includes pre-show audio introductory notes, a touch tour prior to each Audio Described performance and cast and creative credits available in Braille and Large Print. 

Preshow audio introductory notes are available prior to the date of the performance on the presenting company’s website or by requesting an audio CD. Patrons will explore the space and may handle selected props, costumes and furniture during a guided or tactile Touch Tour prior to the live performance. 

Headsets can be collected in the venue foyer before the performance with an audio introduction normally starting 15 minutes before the start of the performance. 

State Theatre Company South Australia offers two audio described performances during each season and Adelaide Festival offers audio description of selected performances. A number of other presenters offer audio description at Adelaide Festival Centre venues. Please check with the BASS operator if the performance is audio described.

Patrons can book through BASS by requesting an "Audio Description Headset". Tickets can be booked on (08) 8205 2220. 

For more information on audio description and to request pre-show audio on CD, please contact Access2Arts by email audio.describer@access2arts.org.au or telephone 0498 707 563 (Voice/text)

Overture Program

Adelaide Festival Centre’s Overture Program commenced in August 1989 as an audience development initiative. The program promotes access to those members of the community who, for social and economic reasons, are otherwise unable or unwilling to attend. To qualify for the program, participants must be members of a registered not-for-profit organisations with an objective for the achievement of social justice for a disadvantaged group within society.

Overture Program application

Discounts and Concessions: Companion Card

Many presenters at Adelaide Festival Centre are Companion Card affiliates. Please check with the BASS operator when making your booking. Concession cards must be produced on request.

Further Information

Further information about Access facilities and to book Access services, please email or write in your booking request to BASS, GPO Box 1269, Adelaide 5001 or feedback@bass.net.au