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Access Services

We want to make your visit as enjoyable as possible and offer many ways to assist if support is required.

A close up photo of red chairs in the auditorium of the theatre, showing a H signifying these chairs are in 'row H'.

Adelaide Festival Centre welcomes everyone. We are committed to being an inclusive and accessible venue for people of all identities and background.

Our venues 

Adelaide Festival Centre is comprised of four theatres across two venues:

How to book accessible seating

  • Online: some shows now have the option to book accessible seating on the Ticketek website; online booking is not currently available for all shows.
  • By phone: Please contact 131 246 and advise the operator of your access requirements so that we can tell you everything you need to know and offer the best possible seating available.  
  • In person: Ticketek Outlets  are open at various times.
  • Via email: You can also email your booking request to

Discounts and concessions: Companion Card

Many presenters at Adelaide Festival Centre are Companion Card affiliates. Please check with the operator when making your booking. Concession cards must be produced on request.

For further information about access facilities and to book access services, please email us.

Access services in venue

At Her Majesty’s Theatre, lifts are locat­ed in the foy­er near the infor­ma­tion desk with access to all levels.

At Festival Theatre, lifts to upper levels are available on either side of the theatre near Doors 4 and 8.

At Dunstan Playhouse, to travel up to the Children’s Artspace, a ramp is available outside the Space Theatre Bar and a lift is available outside beside the Adelaide Railway Station.

Accessible toilets are available at all Adelaide Festival Centre venues.

Adelaide Festival Centre's standard straws are a hard paper. Plastic straws are available for patrons who require them, please request one from your food and beverage attendant.

Every theatre and event/function area of Adelaide Festival Centre is assistance animal friendly. 

Please phone 131 246 or advise the operator when you are booking tickets if you require a loan wheelchair during your visit. 

Wheelchairs can be collected at your venue concierge desk pre-show and must be returned within 20 minutes of the show finishing. Patrons will be required to leave a driver's license, credit card, or government issued photo ID as a deposit until the wheelchair is returned. Wheelchairs must not be taken off site. Please coordinate patron pick-up and drop-off locations accordingly. 

Unfortunately we cannot provide staff to assist with patron wheelchair use unless there is an emergency. Adelaide Festival Centre participates in the Companion Card program for patrons who require support during their visit.

Audio assistance  

Audience members who require hearing assistance are now able to enjoy the show via the Beyerdynamic Hearing System.

In the Festival Theatre, Her Majesty’s Theatre, Dunstan Playhouse and Space Theatre, patrons may borrow a small transmitter pack with the choice of either an inductive neck loop (for use with a hearing aid with a t-setting) or a set of headphones (for patrons without a hearing aid or a hearing aid without a T-Setting) to amplify the performance. Patrons may also bring their own headphones if they desire.

Transmitter packs are available on a first come first served basis. Patrons should arrive at least half an hour before the performance to collect their pack from the venue's information or concierge desk. Patrons will be required to leave a driver's licence or some form of approved photo ID as a deposit until the pack is returned.

Designed to enhance the experience of blind and vision impaired patrons, the Audio Description Service provided by Access2Arts includes pre-show audio introductory notes, a touch tour prior to each Audio Described performance, and cast and creative credits available in Braille and Large Print. 

Preshow audio introductory notes are available prior to the date of the performance on the presenting company’s website or by requesting an audio CD. Patrons can explore the space and may handle selected props, costumes and furniture during a guided or tactile Touch Tour prior to the live performance. 

Headsets can be collected in the venue foyer before the performance with an audio introduction normally starting 15 minutes before the start of the performance. 

State Theatre Company South Australia offers two audio described performances during each season and Adelaide Festival offers audio description of selected performances. A number of other presenters offer audio description at Adelaide Festival Centre venues. Please check with the operator if the performance is audio described.

Patrons can book by requesting an 'Audio Description Headset' when calling 131 246.

For more information on audio description and to request a pre-show audio on CD, please contact Access2Arts by email or phone: 0498 707 563 (voice/text).

Social stories

These visual documents have been designed to assist autistic children and their families or teachers prepare for their visit to our theatres.

Theatre seat maps

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