Reopening Our Venue
Novel Coronavirus (COVID-19) Update 29 June 2020
With the easing of coronavirus restrictions in South Australia we were thrilled to welcome Slingsby Theatre’s The Tragical Life of Cheeseboy at Her Majesty’s Theatre from 23-27 June – the first performance in this new world-class venue. The first opportunity for public to enjoy a theatre performance since COVID-19 restrictions began, audience numbers were capped at 40 people per show, with free tickets available via a competition.
It was appropriate that the very first event should be in Her Majesty’s Theatre, Australia’s most exciting theatre project. While Her Majesty’s Theatre was scheduled to officially reopen to the public in June with Six The Musical – restrictions relating to COVID-19 and the postponement of Six The Musical mean the theatre will have its grand reopening at a later date, when it is safe and practical to do so.
Adelaide Festival Centre activity is led by the South Australian Roadmap for Easing Covid-19 Restrictions Step 3 commenced 29 June.
The reopening of all venues at Adelaide Festival Centre will be in accordance with direction from SA Health and we will be providing updates via website, eNews, and social media.
We appreciate your patience – we are doing our upmost to keep you informed as news comes to hand.
A range of public health measures have been put in place to comply with directives from SA Health to keep patrons, artists and staff safe.
Q: How is Adelaide Festival Centre distancing to comply with social distance requirements?
A: All staff, artists and patrons are reminded to keep at least 1.5m apart (one person per two square metres) with all backstage, meeting rooms, venues and foyers having maximum capacity numbers. We ask all patrons to be patient and respectful of others.
Q: Will there be the availability and easy access of hand sanitizer for patrons?
A: Yes, hand sanitizer stations can be found at all entrances and throughout the backstage and front of house areas. Patrons are encouraged to wash their hands before and after using the bathrooms and to sanitise their hands frequently.
Q: How have cleaning regimes changed at Adelaide Festival Centre?
A: We have increased the number of daily cleaning activities throughout the centre, with door handles, surfaces and high-touch items cleaned and sanitized frequently. We will also engage in regular deep cleaning of areas prior to public attendance.
Q: What other measures does Adelaide Festival Centre have in place?
A: AFC has a comprehensive Covid-19 Risk Assessment and Action Plan for prevention, preparedness, response, and recovery.
Q What do I need to do to keep myself and others safe?
A: There is an onus on personal responsibility for the health and wellbeing of yourself and others:
- If you have a cold or flu symptoms, seek testing and stay home until you are well
- Wash your hand often and cover coughs and sneezes
- Vulnerable people like the elderly and people with chronic health conditions should talk to their doctor about what is appropriate for them
- Download the COVIDSafe app to keep you, your family and your community safe.
Q: Do I have to provide my contact details?
A: The advice from SA Health at Stage 3 states that entertainment like cinemas or theatres are no longer required to keep a contact tracing record. We encourage visitors to download the COVIDSafe app to assist with rapid tracing.
Q Is there social distancing in the theatre - will I be sitting next to someone?
A: Physical distancing restrictions may be in place for some time and we appreciate that many people will have concerns regarding shared spaces/proximity to others. Adelaide Festival Centre will continue to work with SA Health in terms of keeping our patrons safe. This advice will inform all venue reopening including seating arrangements.
Q: What if someone is coughing nearby?
A: Let the Front of House staff know of your concerns – they will follow appropriate reopening protocol.
Adelaide Festival Centre management will continue to take advice from SA Health and adapt to the developing situation. We recommend keeping up-to-date and following advice from the Australian Government Department of Health.
If you are seeking information on novel coronavirus visit health.gov.au or call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080. This information line operates 24 hours a day, seven days a week.
Q: Will I receive a refund?
A: All ticketholders impacted by the venue closure will receive a refund in full once the event is cancelled. These will be processed automatically; you do not need to contact BASS.
Q: When will I receive my refund?
A: We are processing all refunds in a performance date priority order. We appreciate your patience during this time.
All tickets purchased via credit card will automatically be refunded back to the original credit card that was used at the time of booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, one of team will contact you to finalise the refund.
Q: I have tickets to multiple events. Will I receive a refund for all of these at the same time?
A: Our BASS staff work through refunds in a performance date priority order. As such, if you hold tickets to multiple events these refunds may be processed at separate times.
All ticket holders to cancelled or rescheduled performances will be contacted via email and SMS.
A full list of all cancelled and rescheduled performances can also be found here.