Novel Coronavirus (COVID-19) Update: Performances Suspended

Following the declaration of a Public Health Emergency in South Australia, Adelaide Festival Centre venues will close to the public and all performances will be suspended until the 30th of April.

All theatres, venues, bars and the box office will be closed to the public. Ticket-holders will be contacted directly and refunds for cancelled performances will be processed automatically; patrons do not need to contact BASS.

Patrons who have already purchased tickets for performances will be notified via SMS or email and will receive a full refund.

Adelaide Festival Centre management will continue to take advice from SA Health and adapt to the developing situation.

We recommend keeping up-to-date and following advice from the Australian Government Department of Health, particularly regarding isolation protocol.

If you are seeking information on novel coronavirus visit health.gov.au or call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080. This information line operates 24 hours a day, seven days a week.

Ticketing FAQs

Will I receive a refund?

All ticketholders impacted by the venue closure will receive a refund in full once the event is cancelled. These will be processed automatically; you do not need to contact BASS.

When will I receive my refund?

We are processing all refunds in a performance date priority order. This is a manual process and will take us some time to get through. We appreciate your patience during this time.

All tickets purchased via credit card will automatically be refunded back to the original credit card that was used at the time of booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, one of team will contact you to finalise the refund.

I have tickets to multiple events. Will I receive a refund for all of these at the same time?

Our BASS staff are working through refunds in a performance date priority order. As such, if you hold tickets to multiple events these refunds may be processed at separate times.

Last updated: 8.45am, Thursday 19 March 2020.