Novel Coronavirus (COVID-19) Update

This page will be updated regularly based on changes to restrictions.

Events at Adelaide Festival Centre venues will be held in accordance with SA Health direction and we will provide updates via website, social media, and direct communication with ticket buyers. Adelaide Festival Centre and the Festival Theatre BASS outlet are currently closed outside of performance times. 

Q: Are shows cancelled due to the recent outbreak in SA?
A: Following new COVID-19 restrictions in South Australia, several performances and functions at Adelaide Festival Centre venues have been cancelled or postponed. A full list of all cancelled and rescheduled performances can be found here. All ticketholders impacted by venue closures and event interruptions will be contacted automatically about refunds or postponements; you do not need to contact BASS.

Q: I was at the theatre recently. How will I know if someone near me was sick?
A: Adelaide Festival Centre has contact tracing information for each performance ready for review if a case is identified to have been at any of our venues. In this scenario, the experts at SA Health will use this information to issue communications to those affected. We will support this process and keep you updated.

Ticketing FAQs

Q: If my show is cancelled, will I receive a refund?
A:  All ticketholders impacted by venue closures will receive a refund in full once the event is cancelled. These will be processed automatically; you do not need to contact BASS.

Q: If my show is cancelled, when will I receive my refund?
A: We are processing all refunds in a performance date priority order. We appreciate your patience during this time.

All tickets purchased via credit card will automatically be refunded back to the original credit card that was used at the time of booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, one of team will contact you to finalise the refund.

Q: I have tickets to multiple cancelled events. Will I receive a refund for all of these at the same time?
A: BASS staff work through refunds in a performance date priority order. As such, if you hold tickets to multiple events these refunds may be processed at separate times.

Q: If I am sick or have cold/flu symptoms, can I receive a refund for my ticket?
A: It is important that if you are unwell or have any symptoms of a cold or flu, you do not attend any public events – including the theatre. If you cannot use your purchased ticket, please contact BASS on 131 246 as soon as possible to arrange an exchange or refund. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines. 

Q: I don’t feel comfortable coming to the theatre anymore. Can I receive a refund for my ticket?
A: If you do not wish to use your purchased ticket, please contact BASS on 131 246 as soon as possible to discuss. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.

Impacted Performances

All ticket holders to cancelled or rescheduled performances will be contacted via email and SMS.

A full list of all cancelled and rescheduled performances can also be found here.

Attending an Event - FAQs

A range of public health measures are in place to keep patrons, artists and staff safe. This page will be updated regularly based on changes to restrictions. 

Before you attend an event at Adelaide Festival Centre, please visit this page and read the Your Visit email sent to ticket buyers to make sure you’re up-to-date with the latest guidelines and information. If you did not purchase your tickets, please ask the person who did, to send you your pre-show communications.

Q: When should I arrive at the venue?
A: To avoid foyer congestion, we suggest patrons arrive no more than 15-20 minutes before their performance. However, please read the pre-show communications sent to ticket buyers before their show for specific advice about your arrival time. You will be asked to queue and show your tickets or booking confirmation before you enter the building.

Q: How is Adelaide Festival Centre complying with physical distance requirements?
A: All staff, artists and patrons are reminded to keep at least 1.5m wherever possible. Backstage and office areas, venues, theatres, lifts, and foyers have maximum capacities. In line with SA Health advice, we encourage all patrons to wear a mask during their visit, as physical distancing will not always be possible. Adelaide Festival Centre is following SA Health advice on the safe operation of specific indoor venues, like theatres. Inside the theatre, patrons will be seated spaced apart. 

Q: Why is Adelaide Cabaret Festival seating not checkerboard?
A: All Adelaide Cabaret Festival events are currently being sold in non-checkerboard seating (i.e. no empty seats between patrons) in the hopes that all venues will be able to operate at full capacity. However, we will continue to adhere to SA Health’s advice which may require tickets to be re-issued closer to the performance dates.

Q: Will there be hand sanitiser for patrons?
A: Yes, hand sanitiser stations are at all entrances and throughout back and front of house areas. Patrons are encouraged to wash their hands before and after using the bathroom and to sanitise frequently.

Q: What is the cleaning regime at Adelaide Festival Centre venues?
A: We have increased daily cleaning activities across the organisation, with door handles, surfaces and high-touch areas cleaned and sanitised frequently. Venues are also cleaned before and during events.

Q: What should I bring to the theatre?
A: Hand sanitiser will be available onsite but to avoid queues and congestion, we recommend patrons bring their own as well. Bars and water fountains may be closed so you may wish to bring a bottle of water, too. Only bags smaller than A3 will be permitted into the venue. Backpacks are not permitted.

Q: Can I use the Cloakroom?
A: To avoid close contact and touching, cloaking is available for emergencies only. Bags larger than A3 and backpacks will not be admitted into the auditorium. Please leave these at home.

Q: Will I be asked to wear a mask?
A:  Following the advice of SA Health, we encourage patrons to wear face masks during their visit as physical distancing will not always be possible. Thank you for your cooperation. Adelaide Festival Centre staff will wear masks. Please speak with Front of House staff if you arrive and feel uncomfortable without a mask.

More information about wearing a mask is available on the SA Health website

Q: What do I need to do to keep myself and others safe?
A: There is an onus on personal responsibility for the health and wellbeing of everyone:

  • Do not come to the theatre if you have cold or flu symptoms.
    Contact BASS on 131 246 to exchange your ticket or seek a refund.
  • Wash your hands often and cover coughs and sneezes in your arm.
  • Wear a mask and keep 1.5m from others wherever possible in foyers and queues.
  • If you are vulnerable, talk to your doctor about what is appropriate for you.
  • Download the COVIDSafe app to keep you, your family and your community safe.

Q: Do I have to provide my contact details for everyone in my party?
A: Information for the ticket buyer is recorded at purchase and they are responsible for knowing the names and contact details of the people who used the tickets purchased. These do not need to be provided to Adelaide Festival Centre. Please make sure your details are correct when you purchase tickets. We also encourage visitors to download the COVIDSafe app to assist with rapid tracing.

Q Is there physical distancing in the theatre? Will I be sitting next to someone?
A: SA Health guidelines inform all seating arrangements and venue capacities. Adelaide Festival Centre is following SA Health advice on the safe operation of specific indoor venues, like theatres. Inside the theatre, patrons will sit spaced apart.

Q: I want to sit next to my family and friends. Will I be allowed?
A: Seating is allocated to accommodate adequate spacing in each row and considering those in the rows in front and behind you. For that reason, you must sit in the seat assigned to you on your ticket and will not be permitted to sit in the seat next to another patron, even if they are your friend or family.

For family programming and children’s shows, we ask patrons and families who are able to sit spaced apart to do so. Families with small children will be permitted to sit immediately next to each other (in groups of 4, maximum). A group with two or more adults attending the show should be able to sit in two separate small groups, with a single seat spaced between each.

Q: Will bars and cafes be open?
A: Please read the pre-show communications sent to ticket buyers before their show to find out if the bars will be open during your visit. When bars are open, there will be some changes: menus will be simplified; no hot beverages will be served; all drinks will be served in biodegradable containers; and there will be no straws.* Bars may operate differently with pre-ordering required to reduce congestion at the bar. Staff onsite will assist. 

*Single use, plastic straws will always be available for patrons with disability and those who require them.   

 

Q: What if someone is coughing nearby?
A: If you are concerned about your health and safety during an Adelaide Festival Centre event, please let front of house staff know. They will be discreet and follow appropriate protocol.

Q: What other measures does Adelaide Festival Centre have in place?
A: Adelaide Festival Centre has a comprehensive Covid-19 Risk Assessment and Action Plan for prevention, preparedness, response, and recovery.

Q: My tickets are not for an Adelaide Festival Centre Venue, how do I check their COVID-safety plan?
A: Visit https://www.bass.net.au/venues/ and click on the venue’s website for further information.

Q: Where can I find the latest information about COVID-19 in Australia?
A: Adelaide Festival Centre management will continue to take advice from SA Health and adapt to the developing situation. 

If you are seeking information on COVID-19 visit health.gov.au or call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080. This information line operates 24 hours a day, seven days a week.

Curtain Up: Her Majesty’s Theatre Tour FAQs

Q: When should I arrive?
A:Please plan to arrive 10 minutes before the tour and have your tickets/booking confirmation ready to present to security. There may be a queue outside, so dress appropriately. The tour will begin on time.

Q: What should I bring?
A: Hand sanitiser is available onsite but to avoid congestion, we recommend you bring your own as well. Bars and water fountains are closed so make sure you bring a bottle of water, too. This is a walking tour with several flights of stairs. Wear comfortable shoes and dress appropriately.

Q: What shouldn’t I bring?
A:To avoid close contact and touching, cloaking is available for emergencies only. Please do not bring bags larger than A3 or backpacks as they will not be allowed on the tour.

Q: Will I be asked to wear a mask?
A:  Following the advice of SA Health, we encourage patrons to wear face masks during your visit as physical distancing will not always be possible. Thank you for your cooperation. More information about wearing a mask is available on the SA Health website

Q: What do I need to do to keep myself and others safe?
A: There is an onus on personal responsibility for the health and wellbeing of everyone:

  • Do not come to the theatre if you have cold or flu symptoms.
    Contact BASS on 131 246 to exchange your ticket or seek a refund.
  • Wash your hands often and use hand sanitiser throughout the tour. Avoid touching hand rails and surfaces.
  • Cover coughs and sneezes in your arm.
  • Wear a mask and keep 1.5m from others wherever possible in foyers and queues.
  • Download the COVIDSafe app for speedy contact tracing.

Support the Arts

https://www.adelaidefestivalcentre.com.au/support-us/support-the-arts-industry/