COVID-19 FAQs and Information

This page will be updated regularly based on changes to restrictions.

Adelaide Festival Centre events are held according to SA Health direction and operate under a COVID Management Plan. We will provide website, social media, email, and SMS updates to ticket buyers. 

Have you travelled interstate or overseas? Are you a close or casual contact?

If you are a close or casual contact, or have travelled or attended a Level 3 location in the last 14 days, you may not be permitted to attend an event with a COVID Management Plan. Please visit the SA Health website to check the latest restrictions and confirm you are allowed to attend. All Adelaide Festival Centre and Her Majesty's Theatre events, functions, and meetings operate under a COVID Management Plan.

For specific advice, call the dedicated SA Information line (9am-5pm, 7 days) on 1800 253 787.

If you are impacted by travel or COVID restrictions, please contact 131 246 as soon as possible to discuss your tickets. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.

https://www.covid-19.sa.gov.au/restrictions-and-responsibilities/travel-restrictions

Attending an Event - FAQs

Before you attend an event, please read the Your Visit email sent to ticket buyers to make sure you’re up-to-date with the latest guidelines. If you did not purchase your tickets, please ask the person who did to send you your pre-show email.

Q: When should I arrive?
A: To avoid foyer congestion, please arrive no more than 15 minutes before their performance and be seated in the auditorium when you arrive. Performances will begin on time.

Q: How do I check-in?
A: Download the mySA GOV app before you arrive and check-in using the QR codes outside the theatre. If you need to sign-in using a pen and paper, you may do so at the information desk. 

Q: Do I have to provide my contact details for everyone in my party?
A: Each person visiting a venue must check-in using the QR Code or paper attendance record. Ticket buyer information is also recorded at purchase. Please make sure your details are correct when you purchase tickets. 

Q: Do I have to wear a face mask?
A: Face mask wearing is mandatory and required by SA Health for all patrons aged 12 and over. Please bring a mask and be prepared to wear it over your mouth and nose. A patron is not required to wear a mask if they have a relevant medical condition. Thank you for following the instructions of theatre staff. 

Q: Do I need to be vaccinated against COVID-19 to attend an Adelaide Festival Centre event?

A: From 29 December, 2021, all persons aged 16 and over will need to show evidence of full COVID-19 vaccination or have a valid medical exemption to gain entry to Adelaide Festival Centre and Her Majesty’s Theatre. More information about this mandate is below.

Q: Will there be hand sanitiser for patrons?
A: Hand sanitiser stations are throughout back and front of house areas. Patrons are encouraged to wash their hands and sanitise frequently.

Q: What should I bring to the theatre?
A: Bars may be closed so you may wish to bring a bottle of water. Only bags smaller than A3 will be permitted into the venue. Backpacks are not permitted.

Q: Can I use the cloakroom?
A: To avoid close contact and touching, cloaking is available for emergencies only. Bags larger than A3 and backpacks will not be admitted into the auditorium. Please leave these at home.

Q Is there physical distancing in the theatre? Will I be sitting next to someone?
A: SA Health guidelines inform all seating arrangements and venue capacities. For most performances, you will be seated with patrons immediately next to you. 

Q: What do I need to do to keep myself and others safe?
A: There is an onus on personal responsibility for the health and wellbeing of everyone:

  • Do not come to the theatre if you have cold or flu symptoms. Contact 131 246 to discuss your tickets.
  • Wash your hands often and cover coughs and sneezes in your arm.
  • Wear a mask and keep 1.5m from others wherever possible in foyers and queues.
  • Use the COVIDSafe check-in QR Code when you arrive.
  • If you are vulnerable, talk to your doctor about what is appropriate for you.

Q: How are bars operating?
A: When bars are open, there will be some changes: menus will be simplified; hot beverages may not be served; all drinks will be served in biodegradable containers; and there will be no straws.* Once you have your drinks, please take them into the auditorium and be seated to relieve foyer congestion. Depending on SA Health COVID guidelines, you may not be permitted to stand and drink/eat. 

*Single use, plastic straws will always be available for patrons with disability and those who require them.   

Q: What is the cleaning regime at Adelaide Festival Centre venues?
A: We have increased daily cleaning activities across the organisation, with door handles, surfaces and high-touch areas cleaned and sanitised frequently. Venues are also cleaned before and during events.

Q: What if someone is coughing nearby?
A: If you are concerned about your health and safety during an Adelaide Festival Centre event, please let front of house staff know. They will be discreet and follow appropriate protocol.

Q: I was at the theatre recently. How will I know if someone near me was sick?
A: Adelaide Festival Centre has contact tracing information for each performance ready for review if a case is identified to have been at any of our venues. In this scenario, the experts at SA Health will use this information to issue communications to those affected. We will support this process and keep you updated.

Q: What other measures does Adelaide Festival Centre have in place?
A: Adelaide Festival Centre has a comprehensive Covid-19 Risk Assessment and Management Plan for prevention, preparedness, response, and recovery.

Q: Where can I find the latest information about COVID-19 in Australia?
A: Adelaide Festival Centre management will continue to take advice from SA Health and adapt to the developing situation. 

If you are seeking information on COVID-19 visit health.gov.au or call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080. This information line operates 24 hours a day, seven days a week.

Vaccination Requirement FAQs

Q: Do I need to be vaccinated against COVID-19 to attend an Adelaide Festival Centre event?
A: From 29 December 2021, all persons aged 16 and over will need to show proof of full COVID-19 vaccination or a valid medical exemption to gain entry to Adelaide Festival Centre and Her Majesty’s Theatre. Patrons will need to show their COVID-19 digital certificate on their smart device (as part of the QR Code check in process) OR provide photo identification with a printed immunisation certificate.

Q: When will the vaccination mandate come into effect?
A: Proof of vaccination will be required from 29 December 2021.

Q: What does Adelaide Festival Centre consider “full vaccination”?
A: As of 1 December 2021, Adelaide Festival Centre considers full vaccination to be two doses of an ATAGI approved COVID-19 vaccination.

Q: What kind of medical exemption will you accept?
A: Official medical exemptions approved by the Chief Public Health Officer will be accepted at Adelaide Festival Centre venues. These must be provided prior to entry.

Q: When will I have to show my vaccine certificate?

A: Evidence of vaccination is required prior to entry to the venue foyer, during the COVID-SAfe QR check-in process.

What vaccination evidence will Adelaide Festival Centre accept?

A: Adelaide Festival Centre will accept the following as evidence of vaccination status:

  • COVID-19 digital certificate displayed on the MySAGOV app on your smart device
  • A printed copy of your COVID-19 digital certificate with government issued photo identification
  • Official medical exemption from COVID-19 vaccination approved by the Chief Public Health Officer with government issued photo identification

Q: I am not vaccinated, can my child (aged under 16) attend the show?
A: Yes, children aged under 16 are exempt from this mandate and may attend shows. Children under the age of 16 must attend shows accompanied by a fully vaccinated adult.

Q: If I have tickets to a show after 29 December 2021 and do not wish to be vaccinated, can I get a refund?
A: You can request a refund if you purchased a ticket before the vaccination requirement was announced and you are unable to comply. Ticketholders are encouraged to submit all requests for refunds via Ticketek.

Ticketing FAQs

Q: If my show is cancelled, will I receive a refund?
A: All ticketholders impacted by venue closures will receive a refund in full once the event is cancelled.

Q: If I am sick or have cold/flu symptoms, can I receive a refund for my ticket?
A: It is important that if you are unwell or have any symptoms of a cold or flu, you do not attend any public events – including the theatre. If you cannot use your purchased ticket, please contact 131 246 as soon as possible to arrange an exchange or refund. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines. 

Q: I can no longer make it to the theatre due to travel restrictions. Can I receive a refund for my ticket?
A: If you are impacted by travel or COVID restrictions, please contact 131 246 as soon as possible to discuss. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.

Q: I don’t feel comfortable coming to the theatre anymore. Can I receive a refund for my ticket?
A: If you do not wish to use your purchased ticket, please contact 131 246 as soon as possible to discuss. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.

Impacted Performances

All ticket holders to cancelled or rescheduled performances will be contacted via email and SMS.

A full list of cancelled and rescheduled performances is available here.