Adelaide Festival Centre events are held according to SA Health direction and operate under a COVID Management Plan. We will provide website, social media, email, and SMS updates to ticket buyers.
Attending an Event - FAQs
Before you attend an event, please read the Your Visit email sent to ticket buyers to make sure you’re up-to-date with the latest guidelines. If you did not purchase your tickets, please ask the person who did to send you your pre-show email.
Q: When should I arrive?
A: To avoid foyer congestion, please arrive no more than 15 minutes before their performance and be seated in the auditorium when you arrive. Performances will begin on time.
Q: Do I need to check-in?
A: You do not need to check-in at Adelaide Festival Centre venues.
Q: Do I have to wear a face mask?
Face masks are not mandatory, however Adelaide Festival Centre recommends strongly that you wear a mask as you will be in close contact with other patrons. Adelaide Festival Centre staff will wear masks.
Q: Do I need to be vaccinated against COVID-19 to attend an Adelaide Festival Centre event?
A: With the high rate of vaccination in our community, from 28 April 2022 we will no longer check patrons' vaccination evidence at entries to our venues.
Q: Will there be hand sanitiser for patrons?
A: Hand sanitiser stations are throughout back and front of house areas. Patrons are encouraged to wash their hands and sanitise frequently.
Q: What should I bring to the theatre?
A: Only bags smaller than A3 will be permitted into the venue. Backpacks are not permitted.
Q: Can I use the cloakroom?
A: To avoid close contact and touching, cloaking is available for emergencies only. Bags larger than A3 and backpacks will not be admitted into the auditorium. Please leave these at home.
Q Is there physical distancing in the theatre? Will I be sitting next to someone?
A: SA Health guidelines inform all seating arrangements and venue capacities. For most performances, you will be seated with patrons immediately next to you.
Q: What do I need to do to keep myself and others safe?
A: There is an onus on personal responsibility for the health and wellbeing of everyone:
- Do not come to the theatre if you have cold or flu symptoms. Contact 131 246 to discuss your tickets.
- Wash your hands often and cover coughs and sneezes in your arm.
- Wear a mask and keep 1.5m from others wherever possible in foyers and queues.
- Keep up to date on your COVID-19 vaccinations.
- If you are vulnerable, talk to your doctor about what is appropriate for you.
Q: How are bars operating?
A: When bars are open, there will be some changes: menus will be simplified; hot beverages may not be served; all drinks will be served in biodegradable containers; and there will be no straws.* Once you have your drinks, please take them into the auditorium and be seated to relieve foyer congestion. Depending on SA Health COVID guidelines, you may not be permitted to stand and drink/eat.
*Single use, plastic straws will always be available for patrons with disability and those who require them.
Q: What is the cleaning regime at Adelaide Festival Centre venues?
A: We have increased daily cleaning activities across the organisation, with door handles, surfaces and high-touch areas cleaned and sanitised frequently. Venues are also cleaned before and during events.
Q: What if someone is coughing nearby?
A: If you are concerned about your health and safety during an Adelaide Festival Centre event, please let front of house staff know. They will be discreet and follow appropriate protocol.
Q: What other measures does Adelaide Festival Centre have in place?
A: Adelaide Festival Centre has a comprehensive Covid-19 Risk Assessment and Management Plan for prevention, preparedness, response, and recovery.
Q: Where can I find the latest information about COVID-19 in Australia?
A: Adelaide Festival Centre management will continue to take advice from SA Health and adapt to the developing situation.
If you are seeking information on COVID-19 visit health.gov.au or call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080. This information line operates 24 hours a day, seven days a week.
Q: If my show is cancelled, will I receive a refund?
A: All ticketholders impacted by venue closures will receive a refund in full once the event is cancelled.
Q: If I am sick or have cold/flu symptoms, can I receive a refund for my ticket?
A: It is important that if you are unwell or have any symptoms of a cold or flu, you do not attend any public events – including the theatre. If you cannot use your purchased ticket, please contact 131 246 as soon as possible to arrange an exchange or refund. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.
Q: I can no longer make it to the theatre due to travel restrictions. Can I receive a refund for my ticket?
A: If you are impacted by travel or COVID restrictions, please contact 131 246 as soon as possible to discuss. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.
Q: I don’t feel comfortable coming to the theatre anymore. Can I receive a refund for my ticket?
A: If you do not wish to use your purchased ticket, please contact 131 246 as soon as possible to discuss. Adelaide Festival Centre abides by Live Performance Australia ticket refund guidelines.
All ticket holders to cancelled or rescheduled performances will be contacted via email and SMS.
A full list of cancelled and rescheduled performances is available here.